The Grove Hotel has been honoured with the prestigious Stellar Stays Award, recognising outstanding levels of customer service and satisfaction.
The Grove Hotel is a unique holiday retreat for people with cancer and other life-threatening illnesses. They have recently been awarded the HotelsCombined.co.uk ‘Stellar Stays’ Award, officially recognising the consistently outstanding quality of their service.
The prestigious accolade combines the opinions of customers from all major booking websites, with feedback gathered from social media. Having matched all the criteria obtaining 107 impressive reviews and an outstanding overall score of 9.96/10, The Grove Hotel has been officially recognised as one of the top hotels in Dorset.
The Grove Hotel strives to provide a holiday for those who need it most, taking their mind off the natural stresses which such illness can bring. Specially equipped to meet the needs of those with life-threatening illnesses and their accompanying guests, a number of bedrooms have electric recliner beds and emergency cords; bathrooms and showers have stools and handrails, and there is full wheelchair access. The hotel is funded and managed by Macmillan Caring Locally, a registered charity, and is run by a team of loyal and long-serving staff, with nurses on emergency call 24 hours a day.
Brenden Howard, Manager at The Grove Hotel, has said:
“I am absolutely delighted to receive this prestigious award, recognising the quality of our service and high levels of customer satisfaction. I would like to thank our team of dedicated staff who genuinely care about all our guests and without whom this award-win would not be possible. However, we will not rest on our laurels, and will continue to ensure our level of service improves so that our deserving guests and their families continue to receive an outstanding holiday, every time.”
Being awarded Stellar Stays means the hotel has received better reviews than a staggering 97% of all hotels. Moreover, as a mark of excellence, it will provide visitors with the assurance that they will receive one of the highest levels of service in the UK.
For more information about The Grove Hotel, visit: www.thegrovebournemouth.co.uk.