acc-filmingCustomers and staff from an Essex social care provider are set to star in a video to share best practice in their sector.

Outlook Care became involved with ACC, an organisation that produces videos of people receiving care and providing care for educational purposes, earlier this year.

Not-for-profit social care provider, Outlook Care, delivers person centred care and supports people with a learning disability, those with mental health needs and older people in Essex and London.

ACC, who film with older people and care staff, and primarily work with older people, wanted a number of case studies to feature in their new course on people with learning disabilities, and Outlook Care was delighted to get involved.

The filming day recently took place in Dagenham, at two of Outlook Care’s services, featuring two of its customers with severe learning difficulties and their carers.

Speaking of the filming day, ACC Director of Learning and Development, Sue Ascott, said:

“We recently filmed at Outlook Care, a valued member of ACC, to support the production of an up-and-coming course. Our film production crew were so honoured to be able to spend a day with staff and customers at Outlook Care.

“The rapport between care workers and customers, some of whom have limited communication capabilities, is outstanding. We were warmly welcomed by everyone at Outlook Care and we all felt privileged to hear first-hand experiences of the people supported by the organisation. An inspiring example for us on the day, was when a lady with limited verbal communication abilities, was supported by her care worker to have a meaningful conversation with her mother over the phone. The care worker only intervened when help was needed, and the conversation clearly delighted both the customer and her mother.”

Bonnie Longfoot, Outlook Care’s marketing officer, said:

“We are delighted to have built a partnership with ACC and the filming day was a great success. You could really see the connection between our staff and customers, and the difference our organisation makes to those people’s lives. We are all very much looking forward to seeing the finished video early next year.”